Returns + Exchanges
We do not accept returns or exchanges unless the items are defective or damaged.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase/ order number/ order email.
All returns must be approved and sent back to us before a refund or replacement can be sent. Please email art@michaelgrills.ca to arrange paid return postage.
Exchanges will be shipped after we have received and inspected the returned item
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at studio@lovemaggiehall.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you via email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver and they will receive your return.
Shipping
*Pease contact us before sending your return*
To return your product, you should mail your product to:
Michael Grills Studio
1272 Norhtmount Dr NW Calgary Alberta Canada
T2L 0E3